:root{
  --navy:#00274d;--navy2:#062f59;--cyan:#05afe8;--cyan2:#008fca;--ink:#082e57;--muted:#607791;
  --line:#ccdeed;--line2:#dbe9f3;--bg:#f1f7fc;--soft:#eaf4fb;--white:#fff;--danger:#d43a35;
  font-family:"Trebuchet MS",Segoe UI,Arial,sans-serif;color:var(--ink);background:var(--bg)
}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:var(--bg)}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}.hidden{display:none!important}a{color:inherit}
.site-header{height:73px;background:#fff;display:flex;align-items:center;padding:0 20px;position:relative;z-index:10}.brand{display:flex;align-items:center}.brand img{width:141px;height:auto;display:block}.view-switch{position:absolute;left:50%;transform:translateX(-50%);display:flex;background:#eaf3f9;border-radius:11px;padding:5px;gap:2px}.view-switch a{padding:10px 19px;border-radius:8px;text-decoration:none;color:#31516f;font-weight:700;white-space:nowrap}.view-switch a.active{background:#fff;color:#006ca5;box-shadow:0 1px 5px #002e5415}.prototype-label{margin-left:auto;font-size:13px;letter-spacing:2px;color:#63758d;font-weight:800}.thin-line{height:2px;background:#00aeea}.demo-strip{min-height:56px;background:#fff;display:flex;justify-content:center;align-items:center;gap:7px;color:#4e6680;font-size:13px;padding:10px 16px}.demo-strip i{font-style:normal;color:#8fa1b2}.demo-strip a{margin-left:12px;color:#006aa0;text-decoration:underline}.eyebrow{font-size:12px;letter-spacing:2.2px;color:#006fae;font-weight:800}
.client-shell{max-width:1005px;margin:0 auto;padding:17px 18px 26px;display:grid;grid-template-columns:262px 684px;gap:41px;align-items:start}.hero-copy{padding-top:4px}.hero-copy h1{font-size:31px;line-height:1.17;margin:8px 0 10px;color:#052d58;letter-spacing:-.6px}.hero-copy p{font-size:15px;line-height:1.55;color:#5a728a;margin:0 0 14px}.promo-art{width:188px;height:274px;object-fit:cover;border-radius:17px;display:block}.chat-card{width:684px;border:1px solid #c6ddeb;border-radius:14px;overflow:hidden;background:#f8fcff}.chat-header{height:79px;background:#00274d;color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 16px}.otto-line{display:flex;align-items:center;gap:10px}.otto-avatar{width:54px;height:54px;border:3px solid #08b5ef;border-radius:50%;object-fit:cover}.otto-line strong{font-size:18px;display:block}.otto-line span{display:block;font-size:14px;margin-top:3px}.round-btn{width:45px;height:45px;border:0;border-radius:50%;background:#123f67;color:#fff;font-size:25px;line-height:1}.client-messages{height:209px;padding:18px 14px 12px;overflow:auto;background-color:#f7fbfe;background-image:radial-gradient(#dfeaf3 1px,transparent 1px);background-size:16px 16px}.bubble{max-width:445px;margin-bottom:6px}.bubble-label{font-size:12px;color:#54718d;margin:0 0 8px 5px}.bubble>div:not(.bubble-label){background:#fff;border:1px solid #e2ebf2;border-radius:14px;padding:13px 15px;font-size:17px;line-height:1.45;box-shadow:0 2px 8px #0024450a}.bubble.customer{margin-left:auto}.bubble.customer>.bubble-label{text-align:right;margin-right:5px}.bubble.customer>div:not(.bubble-label){background:#dff4ff;border-color:#b9e6f7}.bubble small{display:block;color:#667f98;font-size:12px;margin:6px 0 0 5px}.bubble.customer small{text-align:right;margin-right:5px}.option-area{background:#eef8ff;padding:10px 12px;border-top:1px solid #d7e8f4}.options-main{height:49px;width:100%;border:1px solid #75cef3;border-radius:22px;background:#fff;color:#006a9c;font-size:18px;font-weight:800}.menu-lines{font-size:16px}.option-buttons{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:8px}.option-buttons button{border:1px solid #73cef3;background:#fff;color:#006c9d;padding:10px;border-radius:12px;font-weight:700}.chat-input-row{height:69px;padding:9px 12px;background:#f7fbff;border-top:1px solid #d8e7f1;display:flex;gap:10px}.chat-input-row input{flex:1;border:1px solid #c4d8e7;border-radius:24px;padding:0 16px;font-size:16px}.chat-input-row button,.login-card button,.staff-input button,.sector-checks button{border:0;border-radius:20px;background:#087dae;color:#fff;font-weight:800;padding:0 20px}.privacy-note{text-align:center;background:#f7fbff;color:#5f7589;font-size:12px;padding:4px 10px 10px}.rating-box{background:#fff;padding:12px;border-top:1px solid var(--line2)}.rating-row{display:grid;grid-template-columns:150px 1fr auto;gap:8px;margin-top:8px}.rating-row input,.rating-row select{padding:9px;border:1px solid var(--line);border-radius:8px}.rating-row button{border:0;background:#087dae;color:#fff;border-radius:8px;padding:0 16px}
.login-wrap{max-width:460px;margin:60px auto}.login-card{background:#fff;border:1px solid var(--line);border-radius:15px;padding:28px;box-shadow:0 8px 30px #002e5415}.login-card h1{font-size:29px;margin:9px 0 4px}.login-card label{display:block;font-weight:700;margin-top:13px}.login-card input{width:100%;padding:12px;border:1px solid #c9dbe8;border-radius:9px;margin-top:6px}.login-card button{height:43px;margin-top:16px}.error{color:#b42318}.success{color:#137333}.muted{color:#6a8196}
.panel-shell{display:grid;grid-template-columns:162px minmax(0,1fr);min-height:calc(100vh - 131px)}.sidebar{background:#00274d;color:#fff;padding:28px 13px 18px;display:flex;flex-direction:column;align-items:center;gap:9px}.profile-mark{width:62px;height:62px;border-radius:20px;background:linear-gradient(145deg,#13bcec,#0084c0);display:grid;place-items:center;font-size:26px;font-weight:900}.sidebar>strong{font-size:16px}.sidebar>span{font-size:12px;color:#d0dce7}.profile-btn{width:134px;min-height:50px;background:transparent;border:1px solid #5380a5;border-radius:16px;color:#fff;font-size:12px;line-height:1.5}.side-divider{width:100%;height:1px;background:#244e72;margin:10px 0}.nav-item{width:134px;height:44px;display:grid;grid-template-columns:24px 1fr auto;align-items:center;gap:4px;text-align:left;border:0;background:transparent;color:#c8d8e6;border-radius:10px;padding:0 11px}.nav-item.active{background:#08afe8;color:#032744;font-weight:800}.nav-item b{background:#274e6f;color:#fff;border-radius:999px;min-width:24px;padding:3px 7px;text-align:center;font-size:11px}.nav-icon{font-size:14px}.logout-item{margin-top:auto}.panel-content{background:#f3f8fc;padding:20px 18px 40px;overflow:auto}.page-title{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:15px}.page-title h1{font-size:27px;line-height:1.15;margin:7px 0 4px;color:#082d58}.page-title p{margin:0;color:#657d93}.soft-chip{background:#e2f0fa;border-radius:999px;padding:8px 13px;font-size:12px;color:#516d87;margin-top:19px}.identity-row{min-height:61px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:8px 13px;display:grid;grid-template-columns:auto 230px 1fr auto;align-items:center;gap:10px;margin-bottom:15px;font-size:13px}.identity-row select{height:39px;border:1px solid #c9dcea;border-radius:9px;background:#fff;padding:0 12px}.identity-row strong{font-weight:400}.identity-row button{height:39px;border:0;background:#087daf;color:#fff;border-radius:10px;padding:0 13px;font-weight:800}.work-grid{display:grid;grid-template-columns:350px 1fr;gap:15px}.queue-card,.conversation-card,.filters-card,.history-table,.ratings-grid{background:#fff;border:1px solid #cedfec;border-radius:13px}.queue-toolbar{padding:12px;display:grid;grid-template-columns:1fr 125px;gap:8px;border-bottom:1px solid #e3edf4}.queue-toolbar input,.queue-toolbar select,.filters-card input,.filters-card select{width:100%;height:40px;padding:0 12px;border:1px solid #c5d9e8;border-radius:9px;background:#fff}.chat-list{max-height:66vh;overflow:auto}.chat-item{padding:13px 14px;border-bottom:1px solid #e8f0f5;cursor:pointer}.chat-item:hover,.chat-item.selected{background:#eef8ff}.chat-item .line1{display:flex;justify-content:space-between;gap:8px}.chat-item .last{font-size:12px;color:#637b91;margin-top:6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.badge{display:inline-block;padding:3px 8px;border-radius:999px;background:#e5f2fa;color:#1c638a;font-size:11px}.conversation-card{min-height:600px}.empty-state{height:570px;display:grid;place-items:center;align-content:center;color:#6f8598;gap:5px}.conversation-head{padding:14px 16px;border-bottom:1px solid #dbe8f2;display:flex;justify-content:space-between;align-items:center}.conversation-head h2{margin:0 0 3px;font-size:20px}.conversation-actions{display:flex;gap:8px}.outline-btn,.danger-btn{border-radius:9px;padding:9px 12px;font-weight:700}.outline-btn{border:1px solid #2a94bf;background:#fff;color:#1979a5}.danger-btn{border:0;background:#d9413b;color:#fff}.conversation-tools{padding:8px 12px;border-bottom:1px solid #e2edf5;display:flex;gap:7px}.conversation-tools button{border:1px solid #bcd7e8;border-radius:999px;background:#fff;color:#356d93;padding:6px 10px;font-size:12px}.staff-messages{height:430px;overflow:auto;padding:16px;background:#f8fbfe}.msg{max-width:76%;padding:10px 13px;border-radius:13px;margin:8px 0;background:#fff;border:1px solid #dce8f0}.msg.agent{margin-left:auto;background:#dff4ff;border-color:#aadff5}.msg.system{margin-left:auto;margin-right:auto;background:#eef2f5;color:#63717c;font-size:12px}.msg small{display:block;color:#7c8b98;font-size:11px;margin-top:5px}.staff-input{height:66px;display:flex;gap:8px;padding:11px 12px;border-top:1px solid #deebf4}.staff-input input{flex:1;border:1px solid #c5d9e8;border-radius:22px;padding:0 14px}.staff-input button{height:43px}
.history-filters{padding:17px;display:grid;grid-template-columns:2fr 1fr 1fr;gap:12px;margin-bottom:15px}.filters-card label{font-size:12px;font-weight:700;display:flex;flex-direction:column;gap:6px}.history-filters .wide{grid-column:auto}.date-area{grid-column:1/-1;border-top:1px solid #e3edf4;margin-top:4px;padding-top:14px;display:grid;grid-template-columns:145px 24px 145px auto 1fr;align-items:end;gap:8px;position:relative}.date-area label{display:flex}.date-join{align-self:end;padding-bottom:12px;font-size:12px;color:#607791;text-align:center}.quick-dates{display:flex;gap:8px;align-items:end}.quick-dates button{height:40px;border:1px solid #91caea;border-radius:20px;background:#f4fbff;color:#0a73a5;padding:0 13px}.clear-filters{justify-self:end;align-self:end;margin-bottom:11px;border:0;background:transparent;color:#0073a9;text-decoration:underline;font-size:12px}.date-area small{grid-column:1/-1;color:#6f8295;font-weight:400;margin-top:1px}.history-table{overflow:hidden}.history-row{display:grid;grid-template-columns:95px 1.4fr 1fr 1fr 1fr 120px;gap:10px;padding:13px 16px;border-top:1px solid #e5edf3;align-items:center;font-size:13px;cursor:pointer}.history-row.header{background:#f4f9fd;font-weight:800;border-top:0;cursor:default}.history-row .muted{font-size:12px}.ratings-grid{padding:16px;display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:12px}.rating-card{border:1px solid #d4e3ef;border-radius:12px;padding:14px}.stars{color:#f5a623;font-size:19px;letter-spacing:2px}
.modal-backdrop{position:fixed;inset:0;background:#00192c99;display:grid;place-items:center;z-index:50;padding:20px}.modal-card{width:min(850px,96vw);max-height:90vh;overflow:auto;background:#fff;border-radius:14px;padding:18px}.modal-head{display:flex;justify-content:space-between;align-items:center}.icon-btn{width:36px;height:36px;border:0;border-radius:50%;font-size:25px;background:#edf4f8}.form-grid{display:grid;grid-template-columns:1fr 1fr 1fr 160px;gap:8px}.form-grid input,.form-grid select{padding:10px;border:1px solid #c8dbe8;border-radius:8px}.sector-checks{display:flex;gap:15px;align-items:center;margin:12px 0}.sector-checks input{width:auto}.sector-checks button{height:40px}.user-line{padding:11px 4px;border-top:1px solid #e5edf3}
@media(max-width:1000px){.client-shell{grid-template-columns:1fr;max-width:720px}.hero-copy{display:none}.chat-card{width:100%}.work-grid{grid-template-columns:1fr}.identity-row{grid-template-columns:1fr 1fr}.identity-row button{grid-column:2}.history-filters{grid-template-columns:1fr 1fr}.date-area{grid-template-columns:1fr 24px 1fr}.quick-dates,.clear-filters{grid-column:1/-1;justify-self:start}.prototype-label{display:none}}
@media(max-width:700px){.site-header{padding:0 10px}.brand img{width:112px}.view-switch{position:static;transform:none;margin-left:auto}.view-switch a{padding:8px 10px;font-size:12px}.demo-strip{font-size:11px;flex-wrap:wrap}.panel-shell{grid-template-columns:68px 1fr}.sidebar{padding-left:6px;padding-right:6px}.profile-mark{width:48px;height:48px;border-radius:15px}.sidebar>strong,.sidebar>span,.profile-btn,.nav-item span:not(.nav-icon){display:none}.nav-item{width:50px;grid-template-columns:1fr;text-align:center}.nav-item b{display:none}.panel-content{padding:14px 8px}.identity-row{grid-template-columns:1fr}.identity-row button{grid-column:auto}.history-filters{grid-template-columns:1fr}.date-area{grid-template-columns:1fr}.date-join{display:none}.form-grid{grid-template-columns:1fr}.history-row{grid-template-columns:80px 1fr 1fr}.history-row>*:nth-child(n+4){display:none}.client-shell{padding:12px 8px}.client-messages{height:300px}}